Invoice disputes and unauthorized deductions taken by customers are inevitable.
The way a business manages its disputes and deductions is critical to its working capital management and customer relationships. Unfortunately, most businesses rely on inefficient and ineffective dispute and deductions management processes. And that creates cash flow and customer satisfaction issues.
Poor dispute and deductions management comes at a time when most businesses already are struggling to process their payments and remittances. Less than half of all receivables are processed straight-through, without human operator intervention, studies show.