The way that businesses manage their receivables has a big impact on DSO and customer service.

Yet the manual, paper-based AR processes used by most businesses does little to improve either.

Each manual touch point — whether it’s having to print, fold, stuff and stamp paper invoices for delivery or relying on sticky notes, Excel spreadsheets and back-and-forth phone calls and emails for resolving invoice disputes — creates issues that negatively impact DSO and the customer experience.

Things are going to get worse as customer demands for convenience and control continue to rise.